http://pricklypawshedgehogs.co/

Policy Page

Please read our policy page if you are thinking of getting a hedgehog baby from us. Please pay special attention to the information under Sales, Returns, and Guarantees 

Sales

Prickly Paws Hedgehogs reserves the right to refuse a sale of the hedgehogs for any reason and at any time before the completion of a sale.

Guarantee

Prickly Paws Hedgehogs only guarantees hedgehogs that are produced by us they come with a lietime warranty against wobbly hedgehog syndrome (WHS) and the only ones that our Health Guarantee is for.  Our Health Guarantee stipulates that if you need to keep your hedgehog on Spikes Delight. Spikes Delight sends us a list of every one who has bought hedgehog food from them and their food is also a guarantee that the hedgehog will not have congenital defects for two years. We do this because that is the guarantee given to us when purchasing hedgehogs for our herd.

If your hedgehog has died of WHS, a Necropsy must be done, as proof that it has it. If the necropsy report says it is positive for WHS, then you will be gave another hedgehog. Please understand that the Veterinary cost of previous treatment are the owner's responsibility and we WILL NOT cover or reimburse the owner. Knowing if this happens its very important to us, so please keep in contact with us. If you believe your hedgehog has WHS and your vererinatian agrees please contact us. We would also like to send the results to a lab to confirm WHS.

Anytime an animal passes suddenly please contact your vet. In case of WHS and other disorders it is best to have a necropsy done. The animal must be kept cool, but not frozen after death. Most pet owners want to bury their companion right way, but that leaves a lot of unanswered questions. You would still be able to bury your companion after the veterinarian collects the needed samples. We are here to offer support both before and after the hedgehog goes home with you. Please feel free to ask questions and to contact us.

Please Note: Prickly Paws Hedgehogs is not responsible or liable for any veterinarian bills.

Returns

If you can not keep the hedgehog you purchased from Prickly Paws Hedgehogs for any reason, we request that it be returned to Prickly Paws Hedgehogs and no other breeder or hedgehog supplier. We will always accept our hedgehogs back and ensure that they have a loving home. Please note: We will need a veterinarian to check the hedgehog before we can except the hedgehog back. Prickly Paws Hedgehogs is not responsible or liable for any veterinarian bills.

We will always take a hedgehog back, but if it is just a surrender then no refund will be issued.

Reasoning

We will still take ANY hedgehog produced by Prickly Paws Hedgehogs back, but please understand that any hedgehog brought back has to go to the vet again and go through a 30 day quarantine holding period. Only after the vet gives a good bill of health, and the 30 days is up it can be placed for rehoming or kept here. During those 30 days it has to be handled, keep warm, and be located away from the other hedgehogs. Hedgehogs brought back are more likely to have health issues or socialization issues, all of which we will need work with before the hedgehog can be rehomed.


 

 

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